Return and Refund Policy for Jacyork.in
At jacyork.in, operated by [Your Company Name] (“We,” “Us,” or “Our”), we strive to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which you may return products purchased from our Website and request a refund. Please read this policy carefully before making a purchase.

1. Eligibility for Returns
1.1 You may return a product purchased from jacyork.in if:

It is damaged, defective, or not as described on the Website.
You received the wrong item.
You change your mind (applicable only to specific product categories as mentioned below).
1.2 Returns must be initiated within 7 days from the date of delivery, unless otherwise specified for certain products.
1.3 Products must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
2. Non-Returnable Items
2.1 The following items are not eligible for return or refund:

Customized or personalized products.
Perishable goods (e.g., food items, flowers).
Personal care or hygiene products (e.g., cosmetics, undergarments) if opened or used.
Products marked as “Final Sale” or “Non-Returnable” on the product page.
3. Return Process
3.1 To initiate a return:

Contact our customer support team at [Your Email Address] or [Your Phone Number] within 7 days of delivery.
Provide your order number, reason for return, and photos (if applicable, e.g., for damaged or defective items).
3.2 Once your return request is approved, we will provide you with a return shipping address and instructions.
3.3 Pack the product securely and ship it back to us using the provided details within 5 business days of approval.
3.4 We recommend using a trackable courier service, as we are not responsible for items lost in transit during return shipping.
4. Refund Process
4.1 Refunds will be processed only after we receive and inspect the returned product to confirm it meets our eligibility criteria.

4.2 Approved refunds will be issued to your original payment method within 7-10 business days of receiving the return.

4.3 The refund amount will include the product cost, excluding original shipping charges, unless the return is due to our error (e.g., wrong or defective item).

4.4 In case of prepaid orders, if the original payment method is unavailable, we may issue a refund via bank transfer or store credit, at our discretion.

5. Shipping Costs
5.1 If the return is due to our error (e.g., defective product, wrong item shipped), we will cover the return shipping costs.

5.2 For returns due to a change of mind (where applicable), you will be responsible for the return shipping charges.

6. Exchanges
6.1 If you’d prefer an exchange instead of a refund (e.g., for a different size or color), please mention this in your return request.

6.2 Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.

6.3 Shipping costs for sending the exchanged item to you will be borne by us only if the original return was due to our error.

7. Damaged or Defective Products
7.1 If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos of the issue.

7.2 We will arrange a replacement or refund, as per your preference, once the return is received and verified.

8. Cancellations
8.1 You may cancel your order before it is shipped by contacting us at [Your Email Address] or [Your Phone Number].

8.2 If the order has already been shipped, cancellation is not possible, but you may return it as per this policy after delivery.

8.3 Refunds for canceled orders will be processed within 5-7 business days to your original payment method.

9. Exceptions
9.1 Certain products may have specific return conditions mentioned on their product pages. Those conditions will take precedence over this general policy.

9.2 Bulk orders or items purchased during special promotions may have restricted return eligibility, as indicated at the time of purchase.

10. Contact Us
10.1 For any questions or assistance with returns and refunds, please reach out to us at:

Email: 2017.srenterprises@gmail.com
Phone: +91 1145522055
Address:B-28, A DDA FLATS OPP 12 BLOCK TILAK NAGAR NEW DELHI 110018
Last Updated: April 06, 2025
11. Changes to This Policy
11.1 We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on jacyork.in, and the updated policy will apply to purchases made after the revision date.

Last Updated: April 06, 2025

Thank you for shopping with jacyork.in. We’re here to make your experience seamless and enjoyable!

Notes:
Replace placeholders like [Your Company Name], [Your Email Address], [Your Phone Number], etc., with your actual business details.
Adjust timelines (e.g., 7 days for returns, 7-10 days for refunds) and conditions based on your operational capacity and customer service commitments.
Ensure compliance with the Consumer Protection (E-Commerce) Rules, 2020, which mandate clear refund and return policies in India.
Consult a legal expert to tailor this policy to your business model and ensure it meets all regulatory requirements.